FAQs
1. Shipping & Delivery
Q: How long does delivery take?
A: Most orders are delivered within 5–10 business days. Processing usually takes 3–7 business days. Delivery times may vary depending on your location, availability of the product, and any unforeseen delays from the courier service.
Q: Do you offer international shipping?
A: Currently, we ship within India only. We are working on expanding our services internationally, so stay tuned for updates.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive an email or SMS with a tracking number. You can use this number to track your package on the courier’s website.
Q: What happens if my order is delayed?
A: Occasionally, external factors like high demand or courier delays may affect delivery. If your order hasn’t arrived within the expected time, contact us, and we will assist in locating it.
2. Payment & Pricing
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are secure and encrypted.
Q: Is it safe to shop on your website?
A: Absolutely! Our website uses SSL encryption to ensure your payment and personal information remain secure. You can shop with confidence.
Q: Can I use coupons or discount codes?
A: Yes! You can enter any valid coupon code at checkout to redeem discounts. Each coupon has specific terms, so please read them carefully before use.
Q: Are there any hidden charges or taxes?
A: No! The total price at checkout includes all applicable taxes and charges. No hidden fees will be added later.
Q: Can I split payment between multiple methods?
A: Currently, we only allow payment using one method per order.
3. Returns, Refunds & Cancellations
Q: Can I return a product?
A: Yes, returns are accepted within 15 days of delivery. Items must be unused, in original packaging, and in the same condition as received. Some items (like perishable goods) may not be eligible for return.
Q: How do I get a refund?
A: Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–7 business days. We will notify you once the refund is complete.
Q: Can I cancel my order?
A: Orders can be canceled within 24 hours of placement. After that, your order may already be processed or shipped, in which case a return would be necessary.
Q: What if I receive a damaged or incorrect product?
A: We apologize for any inconvenience. Please contact us immediately with photos of the damaged/incorrect item, and we will arrange a replacement or refund at no extra cost.
Q: How long does a replacement take?
A: Replacements are shipped within 3–5 business days after we receive the damaged or incorrect item.
4. Products & Quality
Q: Are your products genuine and of good quality?
A: Yes! We carefully source our products from trusted suppliers. Each item undergoes quality checks to ensure it meets our standards.
Q: Do your products come with a warranty?
A: Most products are covered by a manufacturer warranty. Warranty details are provided in the product description where applicable.
Q: Can I request a specific product not listed on the website?
A: We are always adding new products. While we cannot guarantee specific items, you can contact our support team with your request, and we may be able to source it.
5. Account & Orders
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account makes it easier to track orders, save addresses, and manage returns.
Q: How can I update my order details?
A: Orders can only be updated before they are shipped. Contact us immediately if you need to change shipping address or contact info.
Q: Can I place bulk orders or business orders?
A: Yes! For bulk or business orders, please contact our support team to get special pricing and assistance.
6. Customer Support
Q: How can I contact customer support?
A: You can reach us via email: kumarrohit.nayak962@gmail.com, WhatsApp: 9692035125, or live chat on our website. We aim to respond within 24 hours.
Q: What are your working hours?
A: Our support team is available Monday to Saturday, 10 AM – 7 PM. Messages outside these hours will be answered the next business day.
Q: Do you offer assistance with product usage or installation?
A: Yes! For products that require setup, instructions are included. You can also contact our support team for step-by-step guidance.
Q: What should I do if I have a suggestion or complaint?
A: We value customer feedback! Contact our support team with your suggestions or complaints, and we will address them promptly.